120-Day Money-Back Guarantee

You may return an eligible ExitReach product for any reason within 120 calendar days of the original order date. Opened or used products are eligible, provided the original product is actually returned and the request is not fraudulent or abusive.

Start a Return Before Shipping Anything

Email contact@exitreach.com with your name, order number, and a brief return request. We will provide authorization, instructions, and the correct return address.

Do not mail returns to NORTHLANE STRATEGIES LLC's Albuquerque business address. It is a business and legal mailing address, not a return facility. Unauthorized returns sent to that address or another unapproved location may be delayed, refused, or lost and may not qualify for a refund.

Return-Shipping Costs and Responsibility

The customer is responsible for the cost of returning the product. We recommend using a trackable shipping method and keeping the receipt. You are responsible for the return until it is delivered to the authorized return location. We are not responsible for returns lost in transit.

Standard outbound shipping is free, so there is no standard shipping charge to deduct from an eligible refund.

Return Contents

Return the ExitReach unit for which the refund is requested and any included parts reasonably necessary to identify and process it. We may require proof of purchase. We may deny or reduce a refund for an empty package, a counterfeit or substituted item, an item not purchased from us, or a materially fraudulent or abusive claim, to the extent permitted by law.

Refund Processing

After an authorized return is received and verified, we will issue an approved refund to the original payment method. Please allow several business days for inspection and processing. Your bank or payment provider may require additional time to post the credit.

If the original payment method is unavailable, we will provide another lawful refund method. Refund timing and remedies required by applicable law are not limited by this Policy.

Damaged, Incorrect, or Defective Products

If an order arrives damaged, contains the wrong item, or appears defective, email contact@exitreach.com promptly with your order number and clear photographs. Do not discard the product or packaging until we provide instructions. A qualifying defect may also be covered by the Two-Year Limited Warranty.

Contact

Returns and refunds: contact@exitreach.com