Where We Ship

ExitReach currently ships only to valid addresses within the United States. We do not currently ship internationally.

Cost

Standard shipping is free. If an optional paid shipping service is offered in the future, its price and terms will be shown before checkout.

Estimated Delivery

Most orders are expected to arrive within 7–14 business days after order confirmation. Business days exclude weekends and U.S. federal holidays. Delivery dates are estimates and are not guaranteed. Severe weather, carrier disruptions, address problems, unusually high demand, and events outside our reasonable control may cause delays.

We will comply with applicable requirements concerning shipping-time representations. If we cannot ship within the time stated or otherwise required by law, we will provide any delay notice, cancellation option, and refund required by law.

Order Confirmation and Tracking

An order confirmation will be sent to the email address supplied at checkout. When a carrier makes tracking information available, we will send it by email. Tracking information may take several business days to begin showing movement after the label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact contact@exitreach.com immediately if you notice an error. We will try to update the address before shipment, but we cannot guarantee changes after an order has entered fulfillment.

If a package is returned because the address supplied was incomplete, incorrect, refused, or undeliverable, we may require payment of the actual reshipping cost before sending it again, except where prohibited by law.

Delayed, Lost, Damaged, or Missing Orders

If tracking has not updated for an unusual period, an order arrives damaged, or the carrier marks a package delivered but you cannot locate it, contact contact@exitreach.com with your order number. We may ask you to confirm the address, check with household members or neighbors, contact the carrier, or provide photographs of damage. We will investigate and provide the remedy required by applicable law and any shipping protection purchased with the order.

Order Changes and Cancellations

You may request a cancellation or address change before shipment by emailing contact@exitreach.com. We cannot guarantee that an order can be changed or canceled once fulfillment has begun. A shipped order may be returned under our Returns & Refund Policy.

Contact

Shipping questions: contact@exitreach.com